Airlines Industry
Certification Program
Why Get Certified?
Career Advancement
- Gain expertise in cutting-edge AI technology
- Enhance your professional credentials
- Open new career opportunities
- Position yourself as an AI implementation expert
- Join a growing field of AI professionals
Industry Recognition
- Official certification from a leading AI company
- Validation of your technical expertise
- Recognition in the AI implementation community
- Access to exclusive professional networks
- Enhanced credibility with employers and clients
Professional Benefits
- Priority access to LiaPlus AI support
- Exclusive access to technical resources
- Participation in beta testing programs
- Networking opportunities with other certified professionals
- Regular updates on new features and capabilities
Program Overview
Course Objective
Transform you into a skilled LiaPlus AI developer capable of implementing and managing enterprise-grade voice AI solutions.
Prerequisites
Basic understanding of REST APIs
- Experience with any programming language (preferably Python)
- Familiarity with cloud platforms
- Basic understanding of DevOps concepts
Target Audience
Basic understanding of REST APIs
- Software developers
- System integrators
- DevOps professionals
- Technical architects
- IT professionals in customer support
Learning Outcomes
Upon completion, you will be able to
- Deploy LiaPlus AI voice assistants in various environments
- Integrate with enterprise systems
- Configure and optimize voice processing
- Implement security best practices
- Monitor and maintain voice AI systems
- Troubleshoot complex issues
LiaPlus AI Certified Developer Curriculum
Program Details
Duration
Total Hours:
80 hours
Format
10 business days
Daily Schedule
8 hours (9 AM – 6 PM with breaks)
Module 1
Introduction to LiaPlus AI (4 hours)
Introduction to LiaPlus AI (4 hours)
Core Topics
- Overview of LiaPlus AI platform and vision
- Key features of LiaPlus AI Voice Assistants
- Enterprise use cases and success stories
- Certification roadmap and expected outcomes
Learning Objectives
- Understand LiaPlus AI’s position in the enterprise AI landscape
- Identify key applications and benefits for large enterprises
- Set clear goals for certification completion
Module 2
Understanding the LiaPlus AI Ecosystem (8 hours)
Understanding the LiaPlus AI Ecosystem (8 hours)
Components of Voice AI Assistant
- LLM Models and their role in conversation handling
- Speech-to-Text (STT) and Text-to-Speech (TTS) technologies
- Deep dive into telephony integration:
- Twilio setup
- Avaya setup
- Exotel integration
- Other supported providers
Architectural Overview
- Deployment architectures
- Cloud-based deployment patterns
- On-premise deployment strategies
- Hybrid deployment options
- API interaction patterns
- Call workflow architecture:
- Inbound call handling
- Outbound call processing
- Real-time streaming considerations (Web calls)
Module 3
Setting Up the Development Environment (8 hours)
Setting Up the Development Environment (8 hours)
Pre-requisites
- Hardware requirements and specifications
- Software dependencies:
- LiaPlus AI framework setup
- Docker container management
- Azure/GCP essentials
- Postgresql/Mongodb development environment
- Network and security requirements
Installation and Configuration
- Step-by-step dependency installation
- LiaPlus AI setup and configuration
- API and webhook configuration:
- Authentication setup
- Endpoint configuration
- Testing and validation
Module 4
Deployment and Integration (16 hours)
Deployment and Integration (16 hours)
Deployment Methods
- Cloud deployment:
- GCP deployment process
- Azure deployment options
- On-premise deployment:
- Server preparation
- Component installation
- Network configuration
Server Integration
- VM configuration for different components:
- Speech processing VMs
- LLM serving VMs
- Telephony handling
- Security implementation:
- SSL/TLS setup
- Firewall configuration
- Access control implementation
Client API Integration
- CRM system integration:
- Custom CRM integration
- Data synchronization patterns
- Error handling and retry mechanisms
Module 5
Using the LiaPlus AI Dashboard (12 hours)
Using the LiaPlus AI Dashboard (12 hours)
Dashboard Features
- Navigation and interface overview
- Voice assistant management
- Configuration options and settings
- Reporting and analytics tools
User Management
- Role-based access control
- Permission management
- User authentication and authorization
- Team collaboration features
Monitoring and Analytics
- Real-time monitoring:
- Call volume metrics
- Performance indicators
- Error rates and types
Analytics capabilities:
- Conversation analysis
- Sentiment tracking
- Usage patterns
- Custom report generation
Customization Options
- Assistant personality configuration
- Workflow customization:
- Task-specific workflows
- Decision tree setup
- Fallback handling
- Response template management
Module 6
Advanced Topics (12 hours)
Advanced Topics (12 hours)
Telephony Integration
- Bi-directional streaming setup
- Audio quality optimization
- Latency management
- Provider-specific configurations
Customization Options
- Assistant personality configuration
- Workflow customization:
- Task-specific workflows
- Decision tree setup
- Fallback handling
- Response template management
Scalability and Performance
- Load testing methodologies
- Performance optimization techniques
Troubleshooting and Debugging
- Common integration issues
- Deployment problems
- Performance bottlenecks
- Log analysis and debugging tools
Module 7
Hands-On Projects (12 hours)
Hands-On Projects (12 hours)
Project Implementations
Basic Deployment Project:
- Setting up development environment
- Deploying basic voice assistant
- Testing basic functionality
CRM Integration Project:
- Connecting to sample CRM
- Data synchronization setup
- Testing integration points
Dashboard Customization Project:
- Personality configuration
- Workflow setup
- Testing custom scenarios
Analytics Project:
- Setting up monitoring
- Creating custom reports
- Analyzing call patterns
Module 8
Best Practices and Compliance (4 hours)
Best Practices and Compliance (4 hours)
Security and Compliance
- Data privacy standards
- Security best practices
- Compliance requirements:
- HIPAA requirements
- ISO27001 standards
- Regular maintenance procedures
Module 9
Certification Assessment (4 hours)
Certification Assessment (4 hours)
Certification Assessment
Evaluation Components
- Theory Assessment:
- Multiple choice questions
- Architecture design problems
- Security scenario analysis
Practical Assessment:
- Deployment task
- Integration implementation
- Troubleshooting exercise
Dashboard Proficiency:
- Configuration test
- Analytics interpretation
- Workflow setup
Module 10
Certification and Support (4 hours)
Certification and Support (4 hours)
Certification Assessment
- Post-Certification Benefits
- Official LiaPlus AI Developer certification
- Ongoing support channels
Continuing Education
- Case study sessions
- Advanced feature workshops
Additional Resources
- Complete documentation access
- Sample code repository
- Troubleshooting guides
- Best practice documents
Program Fee: $300
- All course materials
- Certification exam
- One year of learning resources
- Support during training
Delivery Format
Hybrid learning approach Combination of:
- Virtual instructor-led sessions
- Hands-on practicals
- Interactive workshops
- Application-oriented Projects
Payment Options
- Full payment before the course starts
- Corporate invoicing available
- Major credit cards accepted
- Bank transfer options
Location & Timing
Virtual sessions: Global Access
Physical locations: Delhi
Time zones: IST (UTC+5:30)
Corporate packages also available
What You'll Receive
During the Program
- Comprehensive course materials
- Access to practical implementations
- Practice environments
- Technical documentation
- Implementation guides
- Sample code repositories
Post-Certification
- Digital certification
- Official LiaPlus AI developer badge
- Continuing education resources
- Priority technical support
- Regular update briefings
Administrative Information
Registration Process
- Submit application
- Complete prerequisite assessment
- Receive acceptance notification
- Complete payment
- Receive course access
Cancellation Policy
- Full refund: Up to 14 days before
- 50% refund: 7-13 days before
- No refund: Less than 7 days before
Frequently Asked Questions
How long is the certification valid?
The certification is valid for 1 year, with the option to renew through continuing education or re-certification.
What if I miss a session?
Recordings are available for virtual sessions. However, 90% attendance is required for certification.
Is there a dress code for the sessions?
Business casual is recommended for both virtual and in-person sessions.
Do I need my own computer?
Yes, you’ll need a laptop meeting our minimum specifications for the hands-on portions.
What software do I need to install beforehand?
A detailed setup guide will be provided upon registration.
Can I pay in installments?
Currently, we require full payment before the program starts. Corporate payment plans are available.
What payment methods do you accept?
We accept all major credit cards, bank transfers, and corporate purchase orders.
What kind of support is available during the program?
You’ll have access to instructors, technical mentors, and our support team throughout the program.
Is there support available after certification?
Yes, certified developers get priority access to technical support and resources.
