LiaPlus AI, a pioneering startup that creates AI-powered call assistants and virtual AI employees for customer support, has successfully raised ₹2 crore in a seed funding round led by Inflection Point Ventures (IPV). The round also saw participation from Chandigarh Angel Network (CAN), Growth Sense, and Growth91, signaling strong investor confidence in LiaPlus AI’s vision to transform the future of customer interactions.

LiaPlus AI specializes in providing AI Employees—artificially intelligent customer support agents that can handle tasks in 18 different languages, including English, Hindi, and Arabic. These AI Employees not only conduct customer interactions but also take post-call actions such as sending emails and WhatsApp messages. The company’s innovative approach allows businesses to focus on strategic decision-making and networking, while AI Employees manage routine customer interactions, effectively enhancing sales and customer success.

The newly secured funds will be directed towards team expansion, forging global partnerships, and advancing technology. Shailesh Jaiswal, Co-Founder & CEO of LiaPlus AI, remarked, “LiaPlus AI is not merely a product; it signifies the evolution of customer support solutions. Supported by IPV, CAN, & Growth91 we are uniquely positioned to revolutionize the industry. Our focus on cutting-edge technology and efficiency will redefine industry standards and set new benchmarks in AI-driven customer service.”

Co-Founder & COO Smridhi Seth added, “LiaPlus AI isn’t just automating calls; we’re transforming the way businesses connect with their customers, making every interaction smarter, faster, and more meaningful.”

LiaPlus AI has achieved significant milestones, including a ₹30 lakh grant from the Ministry of IT and Electronics, Government of India, and a SAR 150,000 performance-based grant from the Kingdom of Saudi Arabia. Featured in Yuvaam – Voice of the Youth Magazine as a top AI startup to watch in 2024, the company was honoured with the Best Pitch award at the ASU+GSV Summit 2024. The founders have been honored as National Level Research Awardees by the Government of India.

With a long-term vision to create a versatile workforce of AI Employees for various administrative tasks, LiaPlus AI is specifically targeting the BFSI and e-commerce sectors in the B2B space. The company is poised to capitalize on the growing AI software and services market, which is projected to reach $300-320 billion by 2027. Within this market, LiaPlus AI focuses on the chatbot and intelligent virtual assistant segment, a rapidly expanding niche with significant growth potential.

This funding marks a crucial milestone for LiaPlus AI as it continues to push the boundaries of what AI can achieve in customer support, setting the stage for future innovations and industry leadership.