Your contact center is more than a call center, it’s a crucial part of your business that connects you with your customers. From handling billing inquiries to booking appointments, each call provides an opportunity to understand your customers’ needs and evaluate how well your team addresses them. With our post-call analytics, you can uncover key insights to:
- Improve Current Operational Workflows
- Analyze Conversation Sentiments
- Benchmark Customer Satisfaction (CSAT) Trends
Why Use LiaPlus AI for Post-Call Analytics?
With LiaPlus AI, your business can implement AI-driven voice agents to manage routine interactions while getting critical insights of every conversation.
Our Post Call Analytics (PCA) platform allows you to tap into the intelligence of LiaPlus AI.
PCA empowers you to process and analyze your contact center call recordings, delivering actionable insights that reveal emerging trends, training opportunities for agents, and the overall sentiment of calls.
Solution Overview
LiaPlus AI’s PCA platform simplifies the complex process of call analysis, offering an end-to-end solution that seamlessly processes recordings from your contact center.
Just do a web call or a phone call, and PCA will automatically analyze each one.
- PCA provides valuable insights such as:
- Call Topic Classification
- Speech-to-Text Transcription
- Call Duration Trends & Engagement Metrics
- Speech Pattern Analysis
PCA also uses advanced AI models to categorize calls based on keywords, sentiment, and other markers, so you can tag and organize conversations more efficiently.
Built for Seamless Integration
Our PCA also supports integration with your current workflows and systems in real-time analytics, allowing you to gain insights immediately after each call. This way, your team can quickly act on customer journey adjustments and adjust scripts.
User-Friendly Interface for Quick Access to Insights
LiaPlus AI PCA’s user-friendly interface streamlines the process of managing and reviewing call recordings. With just a few clicks from the homepage, users can instantly access valuable call summaries, including sentiment analysis, key conversation highlights, and actionable insights all generated automatically after each call is processed. This seamless experience ensures that you spend less time navigating and more time acting on what matters most.
Conclusion
LiaPlus AI’s Post Call Analytics transforms your call data into meaningful insights that drive real results. By leveraging our AI-powered voice agents and intelligent analytics, LiaPlus AI helps you improve customer satisfaction, reduce operational costs, and streamline your contact center operations.
Unlock trends, find coaching opportunities, and protect sensitive info with LiaPlus AI’s PCA.
Boost your customer interactions, improve efficiency, and drive growth with the power of AI!
